Product Comparison

Compare cc-Modeler Professional with other available products -

Feature	Workforce Planning Tools			Workforce Management Systems
Feature	cc-Modeler	Ansapoint	Call Center Designer	Genesys Aspect Total View Blue Pumpkin etc.
Multi-user	Yes	No	No	Yes
Multiple databases	Yes	No	No	Yes
Multiple projects	Yes	Yes	Yes	Yes
Multiple days per project	Yes	Yes	Yes	Yes
Detailed statistics for each time interval	Yes	Yes	Yes	Yes
Up to 9999 calls per hour	Yes	Yes	No	Yes
Up to 999 agents per group	Yes	Yes	No	Yes
15 or 30 minute intervals	Yes	Yes	Yes	Yes
24 hour or 12 hour time format	Yes	No	No	Yes
Extensive graphs	Yes	No	Yes	Yes
Data import and export	Yes	No	Yes	Yes
Multiple shifts	Yes	No	No	Yes
Rostered breaks and partial breaks	Yes	No	No	Yes
Off-phone activities	Yes	No	No	Yes
Scenarios	Yes	No	No	Yes
Multiple contact channels	Yes	No	No	Yes
Calculate abandonment	Yes	No	No	Yes
Simulation option	Yes	No	Yes	No
Real-time monitoring via link to ACD	No	No	No	Yes
Adherence management	No	No	No	Yes
Multiple agent locations	Yes	No	No	Yes
Skills-based rostering	No	No	No	Yes
Cost	$89	$249	$79	$10,000 plus