Erlang C calculator, call center workforce management

 
 
 

 

 

 

 

 

 

Compare cc-Modeler Professional with other available products -

 

Feature

       Workforce Planning Systems

Workforce Management Systems

cc-Modeler

Ansapoint Call Center Designer Genesys
Aspect
Total View
Blue Pumpkin
Open Wave
  Multiple projects Yes Yes Yes Yes
  Multiple days per project Yes Yes Yes Yes
  Detailed statistics for each time interval Yes Yes Yes Yes
  Up to 9999 calls per hour Yes Yes No Yes
  Up to 999 agents per group Yes Yes No Yes
  15 or 30 minute intervals Yes Yes Yes Yes
  24 hour or 12 hour time format Yes No No Yes
  Extensive graphs Yes No Yes Yes
  Data import and export Yes No Yes Yes
  Multiple shifts Yes No No Yes
  Rostered breaks and partial breaks Yes No No Yes
  Off-phone activities Yes No No Yes
  Scenarios Yes No No Yes
  Multiple contact channels Yes No No Yes
  Real-time monitoring via link to ACD No No No Yes
  Adherence management No No No Yes
  Skills-based rostering No No No Yes
  Multiple agent locations No No No Yes
  Cost $89 $249 $79 $10,000 plus

 

 
   

 

cc-Modeler
Professional

  cc-Modeler  'Professional' is
now available for just $89. 
More details 

 Customer Quotes

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product and the
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