| |
Feature |
Workforce Planning Systems
|
Workforce
Management Systems
|
|
cc-Modeler |
Ansapoint |
Call
Center Designer |
Genesys
Aspect
Total View
Blue Pumpkin
Open Wave |
| |
Multiple projects |
Yes |
Yes |
Yes |
Yes |
| |
Multiple days per project |
Yes |
Yes |
Yes |
Yes |
| |
Detailed statistics for
each time interval |
Yes |
Yes |
Yes |
Yes |
| |
Up to 9999 calls per hour |
Yes |
Yes |
No |
Yes |
| |
Up to 999 agents per group |
Yes |
Yes |
No |
Yes |
| |
15 or 30 minute intervals |
Yes |
Yes |
Yes |
Yes |
| |
24 hour or 12 hour time
format |
Yes |
No |
No |
Yes |
| |
Extensive graphs |
Yes |
No |
Yes |
Yes |
| |
Data import and export |
Yes |
No |
Yes |
Yes |
| |
Multiple shifts |
Yes |
No |
No |
Yes |
| |
Rostered breaks and partial
breaks |
Yes |
No |
No |
Yes |
| |
Off-phone activities |
Yes |
No |
No |
Yes |
| |
Scenarios |
Yes |
No |
No |
Yes |
| |
Multiple contact channels |
Yes |
No |
No |
Yes |
| |
Real-time monitoring via
link to ACD |
No |
No |
No |
Yes |
| |
Adherence management |
No |
No |
No |
Yes |
| |
Skills-based rostering |
No |
No |
No |
Yes |
| |
Multiple agent locations |
No |
No |
No |
Yes |
| |
Cost |
$89 |
$249 |
$79 |
$10,000 plus |
