Erlang C calculator, call center workforce management

 
 
 

 

 

 

 

 

 

Upgrades

The latest cc-Modeler Professional version is V2.1.02 (6th August 2008). 

This resolves a data compatibility issue when upgrading from V2.0 versions.

Download it here

You will be asked for your details so we can track upgrades. 
The installation does not affect your registration or any existing data (unless you are installing in a different folder).
It is recommended that you always backup your data before doing any software upgrade though.


Release Notes

2.1.00-01 Updated user interface - now more consistent with Windows Vista
Fix error when tabbing across zero call values
Add confirmation to 'Restore'
This release also updates 'Lite' to V1.2.0
.01 resolves issue in .00 when adding days and a missing .dll in the setup 
2.0.19 Fix overflow error when there are large numbers of shifts
Fix rare error under Windows Vista with checking database attributes. 
2.0.16-18 On startup, screen size and selected project are now set as the  most recently used.
Change to breaks - can now extend a break for the remainder of the shift.
Enhancements to navigation in projects/days.
Add large desktop icons for Vista.
Fix rare data export problem with incorrect agent numbers 
Fix of 'Add Days' -  if it was based on existing Days then occasionally used wrong parameters.
Changes to editing of agent numbers.
On startup, check that database has write access.
2.0.14/15 Changes to the look & feel of the 'Lite' version.
Both 'Lite' and 'Pro' now install for all users of the PC, not just the current user as previously.
Informative message shown if the cc-Modeler folder does not have write access.
2.0.13 Enhancements to auto registration process
2.0.11/12 Changes to Breaks and Shifts -
- Can have a break apply to the whole shift
- Can have zero agents on a shift (e.g. vacation) then change back to one or more agents without losing the previous break details. Zero agents shows the shift as gray.
Changes to the setup CCMInstall.exe to eliminate Error 1901 when installing on some configurations
Fix of rare Error 9 on the main tabs
2.0.10 Provide a 'Save Project As' menu to copy projects
Fix error if deleting the first Days of a Project
Changes to product registration
2.0.9 Enable printing graphs in color
Fix error if a break extends for more than 120 minutes
Correct displayed values in Talk Ratio graph
2.0.8, 2.0.8A Handle non-English dates
Improve how long startup 'splash' screen is displayed
Fix problem with on-line help - hangs if trying to print 'Selected heading and all subtopics'. You can download just the updated help file.
2.0.7 Fixes issue with 'Save Days As' not creating shifts and/or calls
2.0.6 Fix problem with renaming days
2.0.5 Add shift details to 'Data Export', plus provide option of copy to clipboard
Handle scenarios with more than 32,000 calls
Fix problem with 'Add Days' when using 30 minute intervals
2.0.3, 4 Cosmetic enhancements
2.0.2 Add database restore points ('Tools - Options')
 
   

 

cc-Modeler
Professional

cc-Modeler 'Professional' is
now available for just $89. 
More details

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