Professional call center software simplifies staffing, scheduling
and optimizing service in your call center - no matter whether it is
large or small.
Identify your staffing needs for each period
throughout the day.
Handle multiple shifts and planned breaks, so
that you can optimize agent schedules.
Provide detailed performance analysis through
the day, based on your service level goals.
Eliminate periods of agent overload.
Improve overall call center capacity.
Evaluate the impact of agent numbers on your
service level & abandoned calls.
Improve the productivity of your staff through
- Such as the impact of an
additional 5% of calls
or a 30 second reduction in talk time.
off-phone activities to provide more
work variety, as well as balancing occupancy
against ASA goals.
customer satisfaction & revenues
- Improve customer
reduced ASA and more consistent
- Reduce the
number of abandoned calls.
your actual operation
- cc-Modeler also uses
simulation to give
real-world accuracy and in-depth analysis.
- For example, for mixed
call types & priorities.
- cc-Modeler can now
calculate the expected
abandonment rate for varying staff levels.
- Abandoned calls are an
issue for any call
center manager, as they mean customers who
may be taking their business elsewhere.
cc-Modeler is now multi-user
- Have multiple users
working on the same
dataset, anywhere on the network
- You can also have multiple databases, for
example for separate groups or departments.
a 4-minute product tour now of
call center modeling & performance tool
a 4 minute product tour of cc-Modeler, the world's most
call center staffing and performance tool
did our first test
yesterday - it
We hit our
now available for
has extended calculations for abandoned calls, mixed call types
& prioritized calls
Erlang C Call Center Calculator |
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Workforce Management System | Erlang C Staffing
| Belgrave Park Winery |
Accommodation | Other