cc-modeler knowledge base
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have sent emails to you at KoolToolz.com but I am not getting any responses.
Help just shows 'This program cannot display the web page'.
Vista & Win 7. When I copy an existing cc-Modeler database file CCMP.dat
to a new PC running Vista, the old data still appears when I next start
can I have 15 minute agent breaks in cc-Modeler Pro, even when I only have
call data for 30 minute intervals?
ACD reports only provide call data in 60 minute intervals. How can I use
that in cc-Modeler, which only accepts 30 minute or 15 minute intervals?
can I have more than one user sharing cc-Modeler data?
PC's are set up with limited user privileges and we enforce UAC. Can I run
cc-Modeler in a restricted environment?
is the maximum number of call per hour that cc-Modeler Lite can handle.
have changed the color of a graph but when I start cc-Modeler again it has
reverted to the original color.
I start the evaluation copy of cc-Modeler Pro I see a message "Your
system clock appears to have been set back" and the application
immediately exits. I have now purchased cc-Modeler - how do I get to enter
the Serial Number?
Q13: How can
I install cc-Modeler Pro on more than one PC?
Q14: When I
click 'Register Now' it says that the automatic registration process could
Q15: When I
register cc-Modeler it says 'Duplicate serial number detected'
Are upgrades included in support?
A software upgrade is a new version or release of software, generally with new or enhanced features. (Upgrades change the first digit of the version number e.g. 2.1.21 to 3.0.7) Upgrades are not included in support - there is a cost, although existing customers can usually purchase at a reduced price. Back to topics
How can I transfer cc-Modeler to a new PC?
Q18: If I
contact you with a question or an issue, what details do you need?
get an error 339 or 440 after copying cc-Modeler to a new PC.
After I install cc-Modeler on a Windows7 PC (usually 64 bit), strange things
happen with Internet Explorer 8 or 9. The symptoms include -
The possibility of this problem being caused by cc-Modeler has been eliminated in V3.0.9 or later. If you have installed an earlier release and encounter these symptoms follow the directions below. Then verify that IE now works again and update to the latest version of cc-Modeler (i.e. reinstall using version 3.0.9 or later).
1. Download the appropriate zip file to a
folder on your PC. Then open that by double-clicking.
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2. There is also a Microsoft Support article on this at http://support.microsoft.com/kb/902932/en-us along with a repair tool. IE9 also has its own 'Reset' capability, see http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings-in-Internet-Explorer-9 and http://support.microsoft.com/kb/923737 for details.
For all other issues or questions, we provide support to customers
who have purchased support and updates (when they ordered cc-Modeler).
How can I set up multiple contact channels in cc-Modeler?.
How does cc-Modeler Pro licensing work?.
Copying & printing the Shifts graph.