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Erlang C calculator for call centers & helpdesks
- plus it’s entirely free
cc-Modeler Lite is the ‘Calculator’ tool from the Professional version of
cc-Modeler. It’s the ultimate, easy-to-use Erlang C tool - it simplifies the
analysis of call center staffing requirements and sevice performance. It
uses the industry-standard Erlang C traffic model, as well as simulation.
cc-Modeler Lite is powerful and quick, with many features not found in
on-line or Excel Erlang calculators. It is suitable for any size of operation,
from a help desk, right through to large centers with hundreds of agents.
Here’s what it does
Calculate the number of agents you
need for particular call volumes.
What the ASA will be.
The percent of calls answered
within a threshold (e.g. 40 seconds)
How many extra calls could be
handled with a certain number of
The effect of reducing talk times or
The productivity of your center.
See the impact of variations or
growth in call volumes on -
The number of agents needed.
The average speed to answer.
How many calls will be queued.
The longest tme that a caller will
The effect of losing an agent
through illness etc.