Erlang C calculator, call center workforce management

 
 
 

 

 

 

 

 

 

 

Benefits

 cc-Modeler Professional simplifies workforce planning, scheduling and performance analysis.

  • It allows you to identify call center staffing requirements for each day and period throughout the day

  • It shows the agents and shifts needed and provides extensive analysis of performance based on defined service level goals

  • It handles multiple shifts and planned breaks, so that you can optimize agent rosters

  • It makes it easy to investigate various scenarios, such as a telemarketing drive or a new product rollout

  • It helps you improve agent utilization and reduce costs

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Order cc-Modeler Professional for $89

 

cc-Modeler
Professional

  cc-Modeler  'Professional' is
now available for just $89. 
More details 

 

 

New
Features !

cc-Modeler now has extended calculations for abandoned calls, mixed call types & prioritized calls
More details 

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