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Benefits
cc-Modeler Professional simplifies workforce
planning, scheduling and performance analysis.
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It allows you to identify call center staffing
requirements for each day and period throughout the day
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It shows the agents and shifts needed and
provides extensive analysis of performance based on defined service level
goals
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It handles multiple shifts and planned breaks,
so that you can optimize agent rosters
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It makes it easy to investigate various
scenarios, such as a telemarketing drive or a new product rollout
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It helps you improve agent utilization and
reduce costs
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cc-Modeler
Professional
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cc-Modeler 'Professional' is
now available for just $89.
More details
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New
Features !
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cc-Modeler now has extended calculations for abandoned calls,
mixed call types & prioritized calls
More details
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Customer
Quotes
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"Congratulations
on a sensational
product. I wish
I'd found this
tool long ago".
"Incredible
product and the
price is
phenomenal"
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