Benefits

 cc-Modeler Professional simplifies workforce planning, scheduling and performance analysis.

• It allows you to identify call center staffing requirements for each day and period throughout the day

• It shows the agents and shifts needed and provides extensive analysis of performance based on defined service level goals

• It handles multiple shifts and planned breaks, so that you can optimize agent rosters

• It makes it easy to investigate various scenarios, such as a telemarketing drive or a new product rollout

• It helps you improve agent utilization and reduce costs