benefits
cc-Modeler
Professional simplifies workforce planning, scheduling and performance
analysis.
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It allows you to identify call
center staffing requirements for each day and period throughout the day
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It shows the agents and shifts
needed and provides extensive analysis of performance based on defined
service level goals
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It handles multiple shifts and
planned breaks, so that you can optimize agent rosters
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It makes it easy to investigate
various scenarios, such as a telemarketing drive or a new product rollout
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It helps you improve agent
utilization and reduce costs
