It allows you to identify call center staffing requirements for each day and period throughout the day

It shows the agents and shifts needed and provides extensive analysis of performance based on defined service level goals

cc-Modeler workforce management  software handles multiple shifts and  planned breaks, so that you can optimize agent schedules

It simplifies forecasts and investigating various scenarios - such as the impact of an additional 5% of calls

You can model projects in advance, such as a telemarketing drive or a new product rollout

cc-Modeler helps you improve rostering, increase agent utilization and reduce costs.

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