Erlang C calculator, call center workforce management

 
 
 
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Workforce management, call center software

Order cc-Modeler Professional for $89

 workforce management, without a big-ticket price.

 cc-Modeler Professional workforce management software simplifies workforce planning, 
 scheduling and performance analysis in your call center - no matter whether it is large or small.

    • It allows you to identify call center staffing requirements for each day and period throughout the day

    • It shows the agents and shifts needed and provides extensive analysis of performance based on defined service level goals

    • cc-Modeler workforce management  software handles multiple shifts and  planned breaks, so that you can optimize agent schedules

    • It simplifies forecasts and investigating various scenarios - such as the impact of an additional 5% of calls

    • You can model projects in advance, such as a telemarketing drive or a new product rollout

    • cc-Modeler helps you improve rostering, increase agent utilization and reduce costs.

    • Take a 4-minute animated tour of this
      workforce management tool now 

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cc-Modeler
Professional

  cc-Modeler  'Professional' is
now available for just $89. 
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