• It allows you to identify call center staffing requirements for each day and period throughout the day

• It shows the agents and shifts needed and provides extensive analysis of performance based on defined service level goals

• cc-Modeler workforce management  software handles multiple shifts and  planned breaks, so that you can optimize agent schedules

• It simplifies forecasts and investigating various scenarios - such as the impact of an additional 5% of calls

• You can model projects in advance, such as a telemarketing drive or a new product rollout

• cc-Modeler helps you improve rostering, increase agent utilization and reduce costs.

• Take a 4-minute animated tour of this
  workforce management tool now 

NEW VERSION  (September 2010)

	Abandoned calls are an issue for any call center manager. They mean customers who are probably taking their business elsewhere.
	Now cc-Modeler can calculate the expected abandonment rate for varying numbers of agents.
	Plus it can handle mixed call types and channels.